Browse the Glossary with this ABC:
Access – Space at and around the property for removal vehicles, and whether lifts are available for apartments. This is usually assesed by the consultant to ascertain any difficulties the vehicle may encounter.
Agent – A person or company appointed by your mover to act on their behalf, or a member of a Van Line.
Air Ride Suspension – Feature on a removal vehicle, to aid smoother transit.
Blanket Wrapping – Method of packing furniture to prevent damage in transit
Bonded Warehouse – Warehouse that meets with local Customs specifications, allows the storage of items that have not yet cleared customs.
Cartons – Boxes for packing smaller items, some are specifically designed for certain types of items(e.g. Books, Wardrobes).
Chargeable Weight – The weight used by an airline to determine the air freight charge.
Consultant – Person who will call at your property, discuss your particular move requirements, usually making a note of items to be moved, provide information about their company and a quote.
Container – Steel container used for shipping your belongings oversease, can be used for sea, road or rail shipments.
Container Storage – Large wooden containers, your belongings are loaded into them, sealed.
Containerised Vehicle – Specialist removal vehicle which is designed to carry storage container, your belongings can therefore be loaded or unloaded at your residence.
Conventional Storage – Your belongings are stacked on the floor in an allocated space and usually covered with sheeting.
Custom Approved Warehouse – Warehouse that meets with local Customs specifications, allows for storage of items yet to clear customs.
Corporate Account – When your employer is responsible for the removal charges.
Cost per cubic meter – A rate given on the estimated space your belongings will fill on a truck/container. Note, ensure you are happy with the estimated volume, ask the mover for a list of the items the rate is based upon.
Cost per 100 lbs – A rate given on the estimated weight of your belongings. Note, ensure you are happy with the estimated weight. Ask the mover for a list of the items the rate is based upon, and request a Weight Ticket, confirming the actual weight at the time of the move.
Cost per cubic feet – A rate given on the estimated space your belongings will fill on a truck/container. Note, to ensure you are happy with the estimated volume, ask the mover for a list of the items the rate is based upon.
Cost per hour – A rate given per hour based on the number of men and size of truck. You will be charged on the time taken to carry out the move.
Crate – A wooden crate made specifically to carry a high value/delicate item(e.g. Large Mirror or a wooden case made specifically to fit several items in for long distance or international moves).
Customs Clearance – Regulations and procedures covering the entry of goods.
Declared Value – Value you the owner declare your goods to be for the purpose of insurance. This will form the basis of your insurance coverage. It is important that it reflects the value of your belongings, it could be the full replacement value or the second-hand (Indemnity) value dependaning upon the type of coverage you select.
Dedicated truck/container – A truck or container exclusively carrying your belongings during thes specified moving dates.
Destination Agent – Agent responsible for arranging customs clearance and delivery of your shipment.
Domestic – Move within same country, state, county.
Excess – The amount that will be deducted from any insurance settlement, may be a per item excess or per total claim.
Exclusions – Items or cause of damage specifically excluded from the policy. For example money, jewellery, mechanical derangement. Check the insurance information provided by your mover.
Export Wrapping – Method of packing household and personal effects for transportation overseas.